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FAQs

FAQ

Which size collar is best for my dog?

We offer a range of seven collar sizes which we think will accommodate the majority of standard size breeds, please see our breed size guide which lists our recommended collar sizes.  You may also wish to use a tape measure to confirm the correct size.

 

How should I clean my dog collar/lead?

We recommend using soapy water and a soft brush or cloth.  Pat dry using a towel and the collar/lead will be ready to use again.

 

Crystal Care

It is very rare for a crystal to crack or get knocked out of its metal casing, I have only known this to happen once.  If this does happen then please send the item back to us along with your purchase receipt and we will replace the crystal free of charge.

 

Grey colouring appearing on light coloured fur?

Occasionally on light coloured dogs (white and cream) a grey colour can appear on their fur.  Unfortunately, this can be a common problem with many collars on the market and is a result from the metal hardware.  

Suggestions for reducing and combating this problem include; choosing a Buckle and D-Ring collar rather than a Martingale Chain collar and washing and polishing the hardware on occasion.

 

Can I send it back if I don’t like it?

We hope you will be delighted with your Sirius and The White Dwarf product but if for any reason you are not happy with it you can return within 14 days for a full refund. Please note however if you have ordered a bespoke item that is not part of our normal range, then we will not be obliged to accept any returns. We may consider returns on a case-by-case basis.  However, please note this may be subject to a restocking fee of 40%.

All products need to be returned in saleable condition, unused and still in their original packaging.

 

How long will delivery take?

If you have ordered an item, we will aim to have it with you as quickly as possible, this is normally within two weeks of order confirmation within the UK.  Delivery abroad may take slightly longer.  This is due to each collar being carefully handmade.